Ordering

Standard courier deliveries will be dispatched same day for next day delivery if received by 3pm, otherwise will be dispatched the following morning, for next day delivery (our standard couriers don’t guarantee same day delivery).

To place your order you can either:

Shop here online using Pay Pal or DPS payment express with your credit card, also direct credit from your bank account is available.

Please be aware, we are a small New Zealand owned business, so sometimes products are out of stock for short periods of time. If anything in your order is currently out of stock, we’ll email to let you know, let you know what the wait period is on the stock, and let you know about similar stock options in case you’d prefer to swap. We are also unable to offer a back order system of out of stock items, due to the costs involved of resending out items, however we will provide this service at your request but you will be liable for extra freight charges which must be paid to us?before goods are dispatched. We only trade within New Zealand, we do not shop internationally.

Deliveries

Delivery Days: Monday – Friday, orders need to be by 3pm.

(Note: No deliveries on Weekends or Public Holidays)

Orders placed on the weekend or on Friday after 3pm will be treated as having been received on the next Monday.

We cannot send orders to PO box addresses. Couriers will not deliver to these. A physical address is required (work or home) for all deliveries. Please leave a note in the ‘note to seller’ field for any special delivery requests (safe place to leave if not going to be home etc, this is at your own risk if this is requested).

We cannot deliver goods to arrive at a specific time via our standard courier rates, and we are out of the pickup area to offer this service.

Our website can now weigh orders based on most of our products sold and will adjust the freight charges accordingly at the checkout and we will advise of any variations if required before dispatching your order. We only charge standard recommended price for our courier charges, these are the recommended by our courier company.

Rural Deliveries

We cannot deliver frozen or fresh goods to rural addresses. Our system will add ‘Rural Delivery’ as a ‘courier charge’ if you are ordering from a rural address or delivering to a rural address. Rural delivery costs us extra to send out so our system will increase this automatically over and above the standard delivery cost for your area. Deliveries to rural addresses can usually take 1-2 days more than standard deliveries.

Prices

1. Online prices include GST.

2. Prices are subject to change without notice and the price for any consignment shall be that ruling at the time of dispatch.

Payment/Refunds

1. Payment is due BEFORE the product is dispatched

2. All goods once dispatched are taken as sold, we accept no returns.

3. There will be no refund on goods unless they are found to be defective.

4. If goods are found to be defective Gluten free Grocer must be notified immediately. We pride ourselves on the quality of our products and will give a refund on goods if they have not been received in a satisfactory condition, excluding damage in transit.

Payment options

1. Online Credit Card – shop here and pay online using your credit card, via PayPal or DPS payment express (we only accept Visa and MasterCard), the name that will appear on your credit card statement will be Gluten free Grocer.

2. Phone through your Credit Card – email your order to orders@glutenfreegrocer.co.nz or phone us on 09 294 8894 with your order and pay by credit card over the phone.

3. Direct Credit – order online or email your order to orders@glutenfreegrocer.co.nz or phone us on 09 294 8894 or 021 982 273 with your order and pay by direct credit to Kiwi Enterprises 2015 Limited (trading as Gluten Free Grocer) ANZ 01-0295-0097785-00. Please use your surname as the reference code. Your order will be processed AFTER payment has been received.

4. Other Payment options – should you require another payment option please phone us on 09 294 8894 or 021 982 273. Orders will not be processed until after payment has been received.

Freight Claims/Damages

1. Gluten free Grocer will assist in making claims for freight damage as much as possible. Gluten free Grocer accepts no responsibility for products damaged during transport. We endeavor to pack the goods to minimize damage, but due to the delicate nature of the goods we cannot guarantee that they will always arrive intact.

2. All risk of loss of, or damage to, the products passes to you on delivery of the products to you.

3. We have no liability to you for any loss or damage (either direct, indirect or consequential, including any loss of profit) suffered by you or any other person as a result of us providing this service or any failure or delay in providing this service or the products ordered.

ELECTRONIC COMMUNICATIONS

When you visit Gluten Free Grocer or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Kiwi Enterprises 2015 Limited T/A Gluten Free Grocer or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Kiwi Enterprises 2015 Limited T/A Gluten Free Grocer and protected by international copyright laws. All software used on this site is the property of Kiwi Enterprises 2015 Limited T/A Gluten Free Grocer or its software suppliers and protected by international copyright laws.

LICENSE AND SITE ACCESS

Gluten Free Grocer grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Gluten Free Grocer. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Gluten Free Grocer. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Gluten Free Grocer and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Gluten Free Grocer’s name or trademarks without the express written consent of Gluten Free Grocer. Any unauthorized use terminates the permission or license granted by Gluten Free Grocer. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Gluten Free Grocer so long as the link does not portray Gluten Free Grocer, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Gluten Free Grocer logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Gluten Free Grocer does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Gluten Free Grocer only with involvement of a parent or guardian. Gluten Free Grocer and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Gluten Free Grocer reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Gluten Free Grocer and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Gluten Free Grocer and its affiliates and sublicenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Gluten Free Grocer or its affiliates for all claims resulting from content you supply. Gluten Free Grocer has the right but not the obligation to monitor and edit or remove any activity or content. Gluten Free Grocer takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

Gluten Free Grocer and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

RISK OF LOSS

All items purchased from Gluten Free Grocer are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Gluten Free Grocer and its affiliates attempt to be as accurate as possible. However, Gluten Free Grocer does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Gluten Free Grocer itself is not as described, your sole remedy is to return it in unused condition.

OTHER BUSINESSES

Parties other than Gluten Free Grocer and its subsidiaries sell product lines on this site. In addition, we provide may links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Gluten Free Grocer does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY KIWI ENTERPRISES 2015 LIMITED T/A GLUTEN FREE GROCER ON AN “AS IS” AND “AS AVAILABLE” BASIS. GLUTEN FREE GROCER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, GLUTEN FREE GROCER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GLUTEN FREE GROCER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM GLUTEN FREE GROCER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GLUTEN FREE GROCER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Gluten Free Grocer, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Gluten Free Grocer or its affiliates.

DISPUTES

Any dispute relating in any way to your visit to Gluten Free Grocer or to products you purchase through Gluten Free Grocer shall be submitted to confidential arbitration in Auckland, New Zealand, except that, to the extent you have in any manner violated or threatened to violate Gluten Free Grocer’s intellectual property rights, Gluten Free Grocer may seek injunctive or other appropriate relief in any court in New Zealand, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, posted on this site. These policies also govern your visit to Gluten Free Grocer. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforce ability of any remaining condition.

X